Warranty Policy

1. Warranty Overview

At Khaled Art, our furniture is designed and manufactured to the highest standards, utilizing premium materials and state-of-the-art production facilities. This Limited Warranty represents our confidence in our products and our dedication to your satisfaction.

This warranty applies exclusively to the original purchaser of Khaled Art furniture, and is valid only for products maintained in normal residential or commercial environments as intended. It is non-transferable and is valid from the date of delivery.

2. Coverage Periods

Our comprehensive warranty is tiered based on the type of product and its component materials. The standard warranty periods are as follows:

• 5-Year Structural Warranty: Covers the internal structural frames of sofas, chairs, and solid wood cabinetry against manufacturing defects that cause structural failure.
• 3-Year Hardware Warranty: Covers functional hardware including hinges, drawer glides, handles, and mechanical components of ergonomic seating.
• 1-Year Finishes & Upholstery: Covers leather, fabric, stitching, foam resilience, and surface finishes (veneers, lacquers, paint) against peeling, excessive fading, or tearing not caused by external damage.

3. What is Covered

This warranty covers manufacturing and material defects that impair the structural integrity or intended functionality of the furniture. If a defect is found and verified by Khaled Art, we will, at our sole discretion, choose to:

• Repair the defective component or item at our facility or on-site.
• Replace the defective part or the entire product if a repair is not feasible.
• Provide a comparable replacement if the original product or material has been discontinued.

All repair or replacement processes authorized under this warranty will be provided free of charge, including standard logistics within our primary service zones.

4. Exclusions & Limitations

To maintain the premium nature of our products, proper care is required. This warranty does not cover damages or defects resulting from the following:

• Normal Wear & Tear: Gradual fading, softening of cushions, minor pilling of fabrics, or subtle stretching of leather over time.
• Natural Variations: Natural materials (wood, marble, leather) feature unique grain patterns, veining, and color variations. These natural characteristics are not considered defects.
• Improper Use & Maintenance: Damage caused by improper cleaning methods, exposure to direct sunlight, extreme humidity, harsh chemicals, or misuse of the furniture beyond its intended capacity.
• Third-Party Modifications: Any alterations, unauthorized repairs, or dismantling of the furniture by parties other than Khaled Art professionals will immediately void this warranty.

5. Custom & Bespoke Products

For items entirely custom-manufactured or heavily modified for your specific project (including custom cabinetry, bespoke office desks, and specialized cladding):

• The standard structural warranty periods apply, ensuring the build quality of your bespoke item.
• Any issues arising from the structural limitations of a client's specific design request (if advised against by our engineering team prior to production) are excluded from coverage.
• If replacement parts are required for custom items, production lead times will apply.