Returns & Refunds

1. Policy Overview

At Khaled Art, we take immense pride in our craftsmanship and the premium quality of our interior solutions. We want you to be entirely satisfied with your purchase. However, because furniture is large, delicate, and often manufactured specifically for your space, our return policies differ based on the type of product purchased.

Please read this policy carefully before making a purchase. By finalizing your order, you acknowledge and agree to the terms outlined below.

2. Returns of Standard Items

Standard items are defined as pre-manufactured, non-customized products available directly from our showroom or standard online inventory. For these items, the following conditions apply:

• 14-Day Window: You may request a return within 14 days from the date of delivery.
• Condition: The item must be in its original, unused condition, free of scratches, stains, or any signs of wear. It must be returned with all original packaging, tags, and documentation.
• Inspection: All returned standard items are subject to a strict quality inspection by our team upon arrival at our facility before a refund is approved.

3. Custom and Bespoke Orders

A significant portion of Khaled Art's offerings involves custom manufacturing, bespoke dimensions, tailored upholstery, and unique finishes crafted specifically for your project. Because these items cannot be resold, strict rules apply:

• No Returns or Refunds: Once production has commenced or the item has been delivered, custom and bespoke orders are strictly non-returnable and non-refundable.
• Exceptions: The only exception to this rule is if the custom item arrives with a confirmed manufacturing defect or deviates significantly from the signed and approved design specifications.

4. Damages, Defects, and Missing Parts

Our dedicated delivery and installation team handles your items with the utmost care. It is crucial that you inspect your furniture immediately upon delivery and installation.

• On-Site Inspection: Any visible damages, defects, or missing components must be reported to the installation team on-site before they leave your premises, and noted on the delivery receipt.
• Reporting Window: If a hidden defect is discovered after the installation team leaves, you must contact our support team within 48 hours of delivery, providing clear photographs of the issue.
• Resolution: For confirmed defects or damages in transit, Khaled Art reserves the right to repair the item to factory standards, provide replacement parts, or replace the entire item at our discretion.

5. Refund Process

Once your returned item is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund.

• Approval: If approved, your refund will be processed automatically.
• Payment Method: Refunds are strictly issued to the original method of payment used during the purchase. We cannot issue cash refunds for credit card or bank transfer payments.
• Timeline: Please allow 7 to 14 business days for the credited amount to appear on your bank statement, depending on your card issuer's policies.