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Frequently Asked Questions

Find quick answers to common questions about our custom manufacturing, delivery process, warranties, and premium furniture collections.

General Information

Khaled Art operates multiple state-of-the-art production facilities and a flagship showroom. Our main design office and showroom are located in the heart of the city, while our specialized factories (Wooden Products, Glass & Aluminum, and Cement) are situated in the primary industrial district. Please visit our Contact Us page for exact maps and addresses.
Yes, we provide end-to-end interior design services. Our team of expert architects and designers use advanced VR (Virtual Reality) technology to help you visualize your space before production begins. We handle everything from concept creation to final execution.
We source only premium, globally recognized materials. Depending on the product, this includes solid hardwoods, high-grade architectural aluminum, tempered glass, imported Italian leathers, and premium fabrics. Our quality control ensures every material meets rigorous durability and aesthetic standards.

Custom Manufacturing

Absolutely. Because we own and operate our manufacturing facilities, most of our furniture pieces can be tailored to fit your specific spatial requirements. You can modify dimensions, materials, and finishes to suit your exact needs.
Custom orders typically take between 4 to 8 weeks from the date of final design approval and deposit payment. The exact timeline depends on the complexity of the piece, material availability, and current production schedules. Your project manager will provide a precise timeline upon order confirmation.
Yes, Khaled Art has dedicated divisions for Office Furniture, School Furniture, and Household Furniture. We are fully equipped to handle large-scale commercial contracts, providing ergonomic, durable, and stylish solutions for corporate offices and educational institutions.

Delivery & Installation

Yes, we provide a complete white-glove delivery and installation service. Our professional team will carefully transport your items, assemble them in your chosen room, and ensure everything is perfectly aligned and clean before they leave.
Delivery and installation are complimentary for all orders above SAR 5,000 within our primary service zones. For orders below this amount, or deliveries outside standard zones, a nominal logistics fee will be calculated at checkout or provided by your sales representative.
Yes. Once your items are ready, our logistics team will contact you to arrange a delivery date and time window that is convenient for you. We require someone over the age of 18 to be present to inspect and sign for the delivery.

Warranty & Returns

Khaled Art provides a comprehensive warranty covering manufacturing defects. We offer a 5-Year Structural Warranty on frames and solid wood, a 3-Year Warranty on hardware and mechanisms, and a 1-Year Warranty on finishes and upholstery. Normal wear and tear is not covered.
Because bespoke and custom-manufactured items are tailored specifically to your exact specifications and space, they cannot be returned or refunded unless there is a verified manufacturing defect or damage that occurred during transit/installation by our team.
Standard inventory items can be returned within 14 days of delivery, provided they are unused, in original condition, and contain all packaging. A collection and logistics fee, along with a potential restocking fee, will be deducted from the refund. Please contact support to initiate this process.

Still have questions?

If you couldn't find the answer you were looking for, our dedicated customer support team is always ready to assist you.

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